Return Policy
At Virogya, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, you can initiate a return within 7 days of receiving your product, subject to the following conditions:
Conditions for Return:
-
The product must be unused and in the same condition as received.
-
It must be returned in its original packaging.
-
Return shipping charges must be borne by the customer.
-
Virogya currently does not offer pickup services. Customers are responsible for shipping the item back safely.
How to Initiate a Return:
-
Log in to your Virogya account.
-
Navigate to Order History → Order Details.
-
Go to the Return Section and submit your return request with details.
-
Pack the product carefully and ship it to the address provided on our Contact Us page.
We recommend using a trackable courier service or shipping insurance to ensure safe return.
Important Points:
-
Please include the return reference number inside the package.
-
Products returned must be in original condition without damage.
-
Returns sent without prior request or approval may be refused.
Please Note:
-
NO refund or replacement will be processed if the product is delivered and accepted by the customer without any issues unless it is found defective or damaged.
For any return-related queries, please contact us at sales@virogya.com.
